Company Profile
- Fujiya Co., Ltd.
- Postal Code: 5470026 1-12-11 Kire-Nishi, Hirano-ku, Osaka-shi, Osaka
- TEL: 0667003060 FAX: 0667003001
- Representative: Masayoshi Yanagira
- Store Operations Manager: Masayoshi Yanagira
- Store Security Manager: Masayoshi Yanagira
Orders are accepted 24 hours a day.
For inquiries to the store, please contact us during the following hours:
Weekdays 9:00 - 18:00
*Please note that we are closed on Saturdays, Sundays, and public holidays.
Courier Service
- 【Carrier】Sagawa Express
- 【Delivery Service Name】Hikyaku Express
- 【Remarks】
Timing of product shipment
Unless otherwise specified,
For prepayment methods (e.g., bank transfer): Ships within 2 business days after payment confirmation.
For other payment methods (e.g., credit card): Ships within 2 business days after order confirmation.
*For prepayment methods, the delivery date may vary depending on the customer's payment timing.
Regarding reserved items
Delivery may not be possible on the requested date depending on the release date.
Also, depending on the release date, shipping may take longer than for regular items.
Reserved items cannot be shipped together with regular items.
About delivery service
We will ship using Hikyaku Express.
About delivery to lockers
If you wish for delivery to a locker, please fill it in the free form.
Trackable Mail Service
- 【Carrier】Japan Post
- 【Delivery Service Name】Click Post
- 【Remarks】
【Timing of product shipment】
Unless otherwise specified,
Rakuten Bank payment, Bank transfer ⇒ Ships within 3 business days after payment confirmation.
Credit card payment, Cash on delivery ⇒ Ships within 3 business days after order confirmation.
Shipment will be via Japan Post's Click Post service. As it is a post-box delivery, preferred delivery times and dates cannot be specified. For orders exceeding Yu-Packet size, delivery will be changed to courier service.
Mail Service
- 【Carrier】Japan Post
- 【Remarks】
【Timing of product shipment】 -
Unless otherwise specified,
Rakuten Bank payment, Bank transfer ⇒ Ships within 3 business days after payment confirmation.
Credit card payment, Cash on delivery ⇒ Ships within 3 business days after order confirmation.
Shipment will be via Japan Post's Click Post service. As it is a post-box delivery, preferred delivery times and dates cannot be specified. For orders exceeding Yu-Packet size, delivery will be changed to courier service.
Cancellation/Returns (Refunds/Exchanges)
■Cancellations due to customer's convenience (before product shipment)
Changes or cancellations cannot be made after the order has been confirmed.
■Refunds due to customer's convenience
Refunds will be issued if the following conditions are met.
Conditions for eligibility
Please review the conditions below and contact us via the inquiry form within 7 days of product arrival.
We cannot accept returns without prior contact.
◎Orders that meet the following conditions cannot be returned.
・Items returned to us without prior notification.
・Items that have passed more than 8 days since delivery.
・Items that have been used.
・Items damaged or soiled by the customer.
・Items with stains from trying on, or odors such as tobacco or perfume.
・Items that have been washed, repaired, or dry-cleaned after delivery.
・Items where tags (including instruction manuals, box for boxed items, accessories, etc.) have been soiled, damaged, lost, or discarded.
・Items specified as "no returns/exchanges" on the product page or coupon terms (including special price items, lucky bags, and bundled sets).
・Items from international orders.
・In cases where multiple items of different sizes or colors were purchased with the intent to return.
*Please note that for items returned collect on delivery without our approval, you will be charged the COD shipping fee.
In the case of a refund, the COD shipping fee will be deducted from the product price.
Eligible Period
If contacted within 7 days of product arrival
Refund amount
◎Refund method varies depending on the payment method at the time of order.
Return shipping fee
Customer's responsibility
【Return Method】
(1) Please contact us via the inquiry form.
(2) After receiving your request, we will send you "Return Guidance" via the inquiry form.
*We will respond within 3 business days.
(3) Please confirm the "Return Guidance" and send back the item.
*Please ensure that returned items are in a clean condition.
*Any shipping company is acceptable, but please note that the return shipping cost will be borne by the customer.
*Please note that for items returned collect on delivery without our approval, you will be charged the COD shipping fee.
In the case of a refund, the COD shipping fee will be deducted from the product price.
■Exchanges due to customer's convenience
For customers wishing to exchange an item, we ask that you first return the item to us and then repurchase the desired item.
If you wish to exchange an item, please contact us via the inquiry form within 7 days of product arrival.
We cannot accept exchanges without prior contact.
*For return methods, please be sure to check "■ Refunds due to customer's convenience" above.
*When repurchasing, sales will be based on the price and stock status at the time of reorder. Please note that the desired product may not be available.
*Please note that for items returned collect on delivery without our approval, you will be charged the COD shipping fee.
In the case of a refund, the COD shipping fee will be deducted from the product price.
■Refunds due to product defects
Refunds will be issued if the following conditions are met.
Conditions for eligibility
If there is a wrong delivery, damage, or soiling of the delivered product, please contact us via the inquiry form with attached images showing the condition within 7 days of product arrival.
We cannot accept returns without prior contact.
*Please be careful not to wash or repair the item until our confirmation is complete.
*Please note that we cannot accept packages sent collect on delivery without prior contact.
Eligible Period
If contacted within 7 days of product arrival
Refund amount
We will refund the full product price (including tax) including shipping.
Return shipping fee
Store's responsibility
【Return Method】
(1) Please contact us via the inquiry form with attached images showing the condition.
(2) After receiving your request, we will send you "Return Guidance" via the inquiry form.
*We will respond within 3 business days.
(3) Please confirm the "Return Guidance" and, although it may be an inconvenience, please send back the item.
■Exchanges due to product defects
We will exchange the product if the following conditions are met.
Conditions for eligibility
If there is a wrong delivery, damage, or soiling of the delivered product, please contact us via the inquiry form with attached images showing the condition within 7 days of product arrival.
We cannot accept exchanges without prior contact.
*Please be careful not to wash or repair the item until our confirmation is complete.
*Please note that we cannot accept packages sent collect on delivery without prior contact.
Eligible Period
If contacted within 7 days of product arrival
Return shipping fee
Store's responsibility
Reshipping fee
Store's responsibility
Exchanges are only available for the same product. Depending on stock availability, exchanges may not be possible, in which case we will offer a refund or an exchange for another product.
【Exchange Method】
(1) Please contact us via the inquiry form with attached images showing the condition.
(2) After receiving your request, we will send you "Exchange Guidance" via the inquiry form.
*We will respond within 3 business days.
(3) Please confirm the "Exchange Guidance" and, although it may be an inconvenience, please proceed with the exchange.