Refund policy

Cancellations, Returns, Refunds, and Exchanges

■ Cancellations Due to Customer Convenience (Before Shipment)

Changes or cancellations cannot be made after an order has been confirmed.

*Although our shop does not have a system for cancellations prior to shipment, it is possible to return the product and receive a refund after delivery in accordance with the conditions outlined in "Refunds Due to Customer Convenience (Within Japan)" below.

■ Refunds Due to Customer Convenience (Within Japan)

Refunds will be issued if the following conditions are met.

Eligibility Conditions: Please review the conditions below and contact us via the inquiry form within 7 days of product delivery.

Please note that we cannot accept requests if you fail to contact us within this period.

◎ Returns will not be accepted for orders that fall under any of the following conditions:

・ Products returned to us without prior notice

・ Products for which 8 or more days have elapsed since delivery

・ Products that have been used

・ Products that have been soiled or damaged by the customer

・ Products that have stains from being tried on, or odors such as cigarettes or perfume

・ Products that have been washed, repaired, or dry-cleaned after delivery

・ Instances where product tags or other components (including instruction manuals, boxes for boxed items, or accessories) are soiled, damaged, lost, or discarded

・ Products explicitly marked as "Non-returnable / Non-exchangeable" on the product page or within coupon usage terms (including special price items, lucky bags, and set products purchased in bundles)

・ Products ordered for international shipment (except in cases of product defects, etc.)

・ Instances where a large quantity of products in different sizes or colors are purchased for the purpose of return

Return Fee (Restocking Fee): Free

Return Shipping Fee: Borne by the customer Refund Amount: We will refund the amount calculated by deducting the actual shipping costs incurred at the time of shipment (including cases where the item was sold with free shipping) from the product price (including tax).

Processing Time for Refunds: The refund process will be completed within 5 business days after confirming the arrival of the returned product.

【Return Method】

(1) Please contact us via the inquiry form.

(2) After your request is received, we will send you "Instructions for Return" via the inquiry form.

*We will respond within 3 business days.

(3) Please review the "Instructions for Return" and return the product.

*Please ensure that the returned product is sent back in a clean condition.

*You may use any shipping carrier; however, please note that the shipping costs for the return are to be borne by the customer.

*Please note that if a product is returned cash on delivery (COD) without our prior approval, you will be billed for the COD shipping costs. In the case of a refund, the COD shipping costs will be deducted from the product price prior to reimbursement.

■ Exchanges Due to Customer Convenience (Within Japan)

For customers wishing to make an exchange, our policy requires you to first return the product to us and then place a new order to repurchase the item.

Customers who wish to request an exchange must contact us via the inquiry form within 7 days of product delivery.

Please note that we cannot accept requests if you fail to contact us within this period.

*Please be sure to check the "■ Refunds Due to Customer Convenience" section above for details on the return method.

*When making a new purchase, the product will be sold at the price and stock availability in effect at the time of the re-order.

Please understand that we may not always be able to provide your desired item.

■ Refunds Due to Product Defects, Etc. (Within Japan)

Refunds will be issued if the following conditions are met.

Eligibility Conditions: If there is an incorrect shipment, or if the delivered product is damaged or soiled, please contact us via the inquiry form within 7 days of product delivery, attaching images that clearly show the condition of the item.

Please note that we cannot accept requests if you fail to contact us within this period.

*Please do not wash or repair the product until verification from our shop is complete.

*Please note that we cannot accept packages sent cash on delivery (COD) without prior notice.

Refund Amount: We will refund the full amount of the product price (including tax), including shipping fees.

Return Shipping Fee: Borne by the store Borne by the store Processing Time for Refunds: The refund process will be completed within 5 business days after confirming the arrival of the returned product.

【Return Method】

(1) Please contact us via the inquiry form, attaching images that clearly show the condition of the item.

(2) After your request is received, we will send you "Instructions for Return" via the inquiry form.

*We will respond within 3 business days.

(3) Please review the "Instructions for Return" and send the product back to us. We apologize for any inconvenience this may cause.

■ Exchanges Due to Product Defects, Etc. (Within Japan)

Products will be exchanged if the following conditions are met.

Eligibility Conditions: If there is an incorrect shipment, or if the delivered product is damaged or soiled, please contact us via the inquiry form within 7 days of product delivery, attaching images that clearly show the condition of the item.

Please note that we cannot accept requests if you fail to contact us within this period.

*Please do not wash or repair the product until verification from our shop is complete.

*Please note that we cannot accept packages sent cash on delivery (COD) without prior notice.

Return Shipping Fee and Re-shipping Fee: Borne by the store Exchanges are available only for the exact same product.

Depending on stock availability, an exchange may not be possible. In such cases, we will accommodate the request by issuing a refund or exchanging for an alternative product.

【Exchange Method】

(1) Please contact us via the inquiry form, attaching images that clearly show the condition of the item.

(2) After your request is received, we will send you "Instructions for Exchange" via the inquiry form.

*We will respond within 3 business days.

(3) Please review the "Instructions for Exchange" and follow the instructions. We apologize for any inconvenience this may cause.

■ Refunds Due to Product Defects, Etc. (United States)

For deliveries to the United States, in the event of an incorrect shipment, or if a product is damaged or soiled, we will handle the issue by issuing a "refund" rather than an exchange for the same item, taking into consideration the distance and convenience.

Please contact us within 7 days of product delivery via the inquiry form, attaching images that clearly show the condition of the item.

Once the defect is confirmed, you will not be required to return the product in your possession, and a full refund of the total transaction amount, including shipping fees, will be processed within 5 business days.